Shipping Policy

When can I expect to receive my shipment?

Our product shipments are located in the United States. All orders are shipped from our warehouse within 1-2 business days of order placement. Shipments will arrive within 3-5 business days of shipment, depending on carrier and location availability. We apologize if shipments are delayed due to shipping delays caused by carrier services.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.

What are your shipping rates?

We have a fixed shipping rate of $3.99 USD to all destinations worldwide.

Which countries do you ship to?

Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us via hfjackma@hotmail.com. 

How can I change my Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via hfjackma@hotmail.com to request for such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

Our Logistics:
We deliver quickly via USPS (United States Postal Service).